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love is in the details💙perforatedfold.com💙instagram.com/perforatedfold💙buymeacoffee.com/perforatedfold
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Reviews
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Michaela on Apr 7, 2024
5 out of 5 starsWe absolutely love this little memento of where we got engaged! The seller was very communicative and it arrived safely and looks exactly as pictured! Would definitely recommend!
NY responded on Apr 8, 2024
Thanks so much for supporting my art! I hope it brings lots of great memories for yrs to come!💖
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victoria on Feb 19, 2024
5 out of 5 starsGreat quality and such a cute piece, my fiancé and I went on our first date here and it was a great memento of that!
NY responded on Feb 20, 2024
So sweet! It's such a highlight to hear personal stories of the places I drew! Thanks so much for supporting my art, enjoy! :)
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Reem on Jan 25, 2024
5 out of 5 starsI had the pleasure of experiencing the exceptional talent and professionalism of the maker of the piece. Their attention to detail, flawless execution, and prompt customer service exceeded my expectations. I highly recommend their services for their high skill and outstanding results. ⭐️⭐️⭐️⭐️⭐️ (5/5)
NY responded on Jan 25, 2024
Thank you! I’m thrilled to hear & glad it got to its new home safe & sound, enjoy!☕️💖
Shop policies
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Frequently asked questions
How do you ship US orders?
US orders are shipped via USPS with tracking around 1-3 business days from when order is received. This includes a tracking number with delivery usually taking 2-5 business days. Pls note, it may take longer around the holidays due to USPS.
If you need your package ASAP, USPS Priority or Express Mail may be more suitable opts. If this is the case, pls reach out to me and I can reserve and help you with the order.
How do you ship international orders?
International orders are shipped via USPS First-Class package within 1-3 business days. This includes a tracking number and delivery can take 2-6 weeks. International shipping can be bit pricey but I try my best to offer best shipping costs that will get the orders to you safe and sound!
Buyers are responsible for any import taxes, custom duties, and/or fees placed by their country's regulations. Your local customs should be able to provide estimates for you.
I provided the wrong shipping address, can you ship to another address?
If you provided the wrong address, pls contact me as soon as possible. If the order has yet to ship, the correction can be made prior shipping. If the order has been shipped already, however, it is the responsibility of the customer to provide the correct shipping address. Perforatedfold can not be responsible for any orders sent to incorrectly provided shipping address(es).
Do you accept returns/refunds/exchanges?
All sales and orders are final. No returns/refunds/exchanges are accepted. However, if you have any issues with your orders, pls contact me directly as it's my priority to provide best shop experience for you!
I made a purchase but forgot to use my promo code, changed my mind, or missed a discount option/sale. Can I get a retroactive refund?
All sales and orders are final. No retroactive refunds are given for change of mind, not using a promo code or for shop sales/discounts occuring after a purchase is made.
I still haven't received my order. What do I need to do?
Once an order has been shipped, it is in the hands of the postal service (literally & figuratively!) and unfortunately, out of our hands. 1.Pls make sure that you've entered correct mailing address. 2.Contact your local post office w/your order tracking #. If your order shows as "Delivered" but was not received, pls request GPS location of when/where package was scanned as delivered. Check w/neighbors, doorman, etc as well. Further action may be required, ie: filing a police report for theft as "Porch Piracy". Package theft is not covered by shipping insurance and will not replaced at our expense. If an order was not received due to an incorrect address you provided, you will be responsible for re-shipping costs.
I ordered an unframed print and it doesn't fit my frame, help!
Frames and/or paper size may vary in size ever so slightly. Depending on the frame brand/type, it may be smaller or larger (for example, I've used 2 to 3 different types of a frame size and make adjustments accordingly.) I doublecheck to make sure prints are to size but if you'd like, pls msg me with any concerns and tips. Pls do NOT cut with scissors as you'll end up with a crooked/damaged print and as all purchases are final and not refundable.
What type of frames are the framed work in?
Frames are light weight, thin black border acrylic(plastic) with a glass front as described in item listing. Pls note, each frame is unwrapped from manufacture package only when order is received and may have slight variation as far as tiny scratch or mm size difference. We do not have control over manufacture variations.
I never received my order, what do I do?
Pls contact USPS with your tracking number for more detailed info on when and where your package was delivered. Orders are out of our hands (figuratively and literally) once they are sent out as we have no control over postal service and their systems.